How do I return an item?

Our returns procedure is very simple, if you have any problems with your order or products please contact us in the first instance via Telephone 01634 283008 or email chandlery@gillingham-marina.co.uk and we can assist and advise on what we need to do.

If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days of receipt.

Please check the condtion of goods on arrival - we are unable to accept goods damaged during shipping after 14 days.

Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received

Goods must be unused and security seals intact if they have them.

If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

If you receive good and believe them to be faulty or unfit for purpose, please call us on: 01634 283008.


Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible. If you are purchasing dated navigational charts we suggest you contact us for more information.

The items on our website are just a small percentage of the items we stock and sell. If there are any engine specific parts required please do not hesitate to contact us. For engine specific parts it would be of great help if you could have your relevant part numbers to save a lot of time.